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PSYCH304: Industrial/Organizational Psychology

Unit 5: Employee Motivation, Satisfaction, and Commitment   In previous units, we have gone over material that is primarily applicable to the workplace setting. While this unit will continue to look at issues related to the workplace, the information we will cover and the conclusions we will draw will be more readily generalizable to people in a number of different settings.

This unit will discuss the concepts of motivation, satisfaction, and commitment. You will find that although these concepts are (as earlier noted) widely applicable to a variety of circumstances, they have some interesting nuances when studied in the workplace. We will address these nuances, exploring the general research trends that they contradict. We will also consider motivation, satisfaction, and commitment from both employee and employer perspectives.

Unit 5 Time Advisory
This unit should take you 9 hours to complete.

☐    Subunit 5.1: 3 hours

☐    Subunit 5.2: 1.5 hours

☐    Subunit 5.3: 2 hours

☐    Subunit 5.4: 3 hours

Unit5 Learning Outcomes
Upon successful completion of this unit, the student will be able to:

  • list factors that drive employee motivation;
  • explain employee engagement and commitment;
  • describe employee values and expectations;
  • identify the steps in goal setting; and
  • describe the connection between and goals and rewards.

5.1 Factors Driving Employee Motivation, Engagement, and Commitment   5.1.1 Employee Motivation   - Reading: Journal of Extension: James R. Lindman’s “Understanding Employee Motivation” Link: Journal of Extension: James R. Lindman’s “Understanding Employee Motivation” (HTML)
 
Instructions: Read article in its entirety. Understanding employee motivation in the work place is covered in this reading.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

  • Assessment: QuizMoz: “Employee Motivation Quiz” Link: QuizMoz: “Employee Motivation Quiz” (HTML)
     
    Instructions: Complete this quiz on employee motivation.
     
    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

5.1.2 Employee Engagement and Commitment   - Reading: Society for Human Resource Management: Robert J. Vance’s “Employee Engagement and Commitment” Link: Society for Human Resource Management: Robert J. Vance’s “Employee Engagement and Commitment” (PDF)
 
Instructions: Read pages 1-18 only. This working paper will provide the key ingredients for employee engagement and how companies measure engagement. The link between job performance and employee commitment are addressed as well. This reading will cover subunits 5.1.2-5.1.5.
 
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5.1.3 Power of Job Enrichment   Note: This topic is covered in the reading under subunit 5.1.2.  

5.1.4 Recruiting for Engagement and Commitment   Note: This topic is covered in the reading under subunit 5.1.2.  

5.1.5 Strategic Compensation for Engagement and Commitment   Note: This topic is covered in the reading under subunit 5.1.2.  

5.2 Employee Value and Expectations   5.2.1 Needs and Values: Maslow’s Motivation   - Reading: Goal Setting Guide: Joe Kelly’s “Motivation Theories” Link: Goal Setting Guide: Joe Kelly’s “Motivation Theories” (HTML)
 
Instructions: Read the entire article. A discussion on Maslow’s Motivation and Hierarchy of Needs is addressed. This reading will cover subunits 5.2.2-5.2.5.
 
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5.2.2 Maslow Motivation and a Hierarchy of Needs   Note: This topic is covered in the reading under subunit 5.2.1.

5.2.3 The Two Factor Theory of Herzberg   Note: This topic is covered in the reading under subunit 5.2.1.

5.2.4 Need for Achievement: David McClelland   Note: This topic is covered in the reading under subunit 5.2.1.

5.2.5 Expectancy Theory: Victor Vroom   Note: This topic is covered in the reading under subunit 5.2.1.

5.3 Goal Setting   5.3.1 The Effects of Goal Setting   - Reading: Free Management Library: Carter McNamara’s “Goal Setting with Employees” Link: Free Management Library: Carter McNamara’s “Goal Setting with Employees”
 
Instructions: Read the article on goal setting with employees. The effects, characteristics, and measurement of goals will be discussed. This reading will cover subunits 5.3.1-5.3.3.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

5.3.2 Planning and Goal Setting   Note: This topic is covered in the reading under subunit 5.3.1.  

5.3.3 Measuring Goal Setting   Note: This topic is covered in the reading under subunit 5.3.1.  

5.3.4 Feedback on Goal Process   - Reading: Legalzoom.com’s “Employee Review and Guide” Link: Legalzoom.com’s “Employee Review and Guide (PDF)
 
Instructions: Read the article on the employee review meeting. Focus on the concepts on the performance feedback and the review meeting. This reading will cover subunits 5.3.4-5.3.5.
 
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5.3.5 Identify and Explain Goal Behaviors   Note: This topic is also covered above in subunit 5.3.4.

  • Reading: Drake University: Lynn Summer’s “Conducting a Successful Goal-Setting Discussion: A Manager's Checklist” Link: Drake University: Lynn Summer’s “Conducting a Successful Goal-Setting Discussion: A Manager's Checklist
     
    Instructions: Click on the link above, and scroll down to the article title, listed under the “Successful Goals Programs” heading. Click on this link to open the Word document. Read the entire article on goal setting with employees. Focus on the difference between a competency and a goal.
     
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5.4 Rewards   5.4.1 Employee Rewards for Reaching Goals   - Web Media: Society of Human Resource Management: Dale J. Dwyer’s “Designing Incentives and Rewards” Link: Society of Human Resource Management: Dale J. Dwyer’s “Designing Incentives and Rewards (PowerPoint)
  
Instructions: Click on the hyperlink titled “Powerpoint” to download the file. The effects, characteristics, and measurement of goals will be discussed. This reading will cover subunits 5.4.1-5.4.4.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

5.4.2 Effectiveness of Incentive Depends on: Timing, Contingency and Type of Incentive   Note: This topic is covered in the reading under subunit 5.4.1.

5.4.3 Types of Rewards   Note: This topic is covered in the reading under subunit 5.4.1.

5.4.4 Employee Acceptance   Note: This topic is covered in the reading under subunit 5.4.1.

5.4.5 Operant Conditioning Effect/Reinforcement Schedules   - Activity: The Saylor Foundation’s “Unit 5 Practice Problem” Link: The Saylor Foundation’s “Unit 5 Practice Problem (PDF)

 Instructions: Click on the link above to download the practice
problem sets for the course. Complete the problem for Unit 5.
  • Reading: Encyclopedia of Management: “Operant Conditioning” Link: Encyclopedia of Management: “Operant Conditioning” (HTML)
     
    Instructions: Read the entire article. Operant conditioning as it relates to business is discussed along with reinforcement schedules of reward. Be sure to click Read More to access the whole article.
     
    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.