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PSYCH304: Industrial/Organizational Psychology

Unit 4: Evaluating Work Performance   In the previous unit, we discussed various methods of evaluating work performance. This may seem like a straightforward task, but as this unit will demonstrate, there are a number of factors that must be considered, including what to do with the information that employee evaluations collect. How to deliver the information, as well as the succession planning and pay structure will be covered. These considerations can become even more complicated when you imagine that you are evaluating not just one employee but dozens or even hundreds of employees. This unit will present strategies for these situations.

Unit 4 Time Advisory
This unit should take you 14.5 hours to complete.

☐    Subunit 4.1: 2 hours

☐    Subunit 4.2: 2 hours

☐    Subunit 4.3: 2 hours

☐    Subunit 4.4: 3 hours

☐    Subunit 4.5: 3 hours

☐    Subunit 4.6: 2 hours

Unit4 Learning Outcomes
Upon successful completion of this unit, the student will be able to:

  • define job evaluation;
  • conduct a job evaluation;
  • list the methods of job appraisal; and
  • explain record keeping and legal concerns of job evaluations.

4.1 Job Evaluation Development and Implementation   4.1.1 What Is Job Evaluation?   - Reading: Internet Archive: MS Office Info Path: Susan M. Heathfield’s “Conduct a Job Evaluation” Link: Internet Archive: MS Office Info Path: Susan M. Heathfield’s “Conduct a Job Evaluation” (HTML)
 
Instructions: Read the entire article for a complete description of the development, implementation, and importance of job evaluations. This reading will cover subunits 4.1.1-4.1.6.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

4.1.2 Factors in Job Evaluation   Note: This topic is covered in the reading under subunit 4.1.1.  

4.1.3 Implementing Job Evaluation   Note: This topic is covered in the reading under subunit 4.1.1.  

4.1.4 Steps in Job Evaluation   Note: This topic is covered in the reading under subunit 4.1.1.  

4.1.5 Job Evaluation Methods   Note: This topic is covered in the reading under subunit 4.1.1.  

4.1.6 Value of Job Evaluations   Note: This topic is covered in the reading under subunit 4.1.1.  

4.2 Job Design, Matching, Pay Structures   4.2.1 Job Design and Analysis   - Web Media: SlideShare: “Job Design and Analysis” Link: SlideShare: “Job Design and Analysis (Adobe Flash)

 Instructions: Watch this slide show on job design and analysis (27
slides). The major concepts of job design are discussed. This
material will cover subunits 4.2.1-4.2.4.  
    
 Terms of Use: Please respect the copyright and terms of use
displayed on the webpage above. 

4.2.2 Critical Incident Reporting   Note: This topic is covered in the reading under subunit 4.2.1.  

4.2.3 Succession Planning and Development   Note: This topic is covered in the reading under subunit 4.2.1.  

4.2.4 Major Concepts of Job Design   Note: This topic is covered in the reading under subunit 4.2.1.  

4.3 Performance Management (PM)   4.3.1 Evaluation of Work Performance   - Lecture: Psychology Video Lecture: Lynda Villaneuva’s “Performance Management” Link: Psychology Video Lecture: Lynda Villaneuva’s “Performance Management” (Adobe Flash)
 
Instructions: Click on the arrow to start the video, and watch it in its entirety. A discussion on performance management, including the differences between a performance appraisal and a 360-degree method, ratings scales, common rating errors, and factors influencing fairness are targeted. This material will cover subunits 4.3.1-4.3.6.

 Watching this video should take approximately 30 minutes.   
    
 Terms of Use: Please respect the copyright and terms of use
displayed on the webpage above. 
  • Assessment: ProProfs: “Performance Management Quiz” Link: ProProfs: “Performance Management” (HTML)
     
    Instructions: To access the quiz, you must insert your first name in the box, and then click on “Take Quiz.” Answer all ten questions in the quiz.
     
    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

4.3.2 Difference between Performance Appraisal and 360 Degree   Note: This topic is covered in the reading under subunit 4.3.1.  

4.3.3 Relative and Absolute Rating Scales   Note: This topic is covered in the reading under subunit 4.3.1.  

4.3.4 Common Rater Errors   Note: This topic is covered in the reading under subunit 4.3.1.  

4.3.5 Factors Influencing Fairness   Note: This topic is covered in the reading under subunit 4.3.1.  

4.3.6 Factors Enhancing Defensibility of PM System   Note: This topic is covered in the reading under subunit 4.3.1.  

4.4 The Focus and Implementation of the Appraisal Method   4.4.1 How to Set Up Appraisal   - Reading: Archer North: “Performance Appraisal and Appraisal Methods” Link: Archer North: “Performance Appraisal and Appraisal Methods” (HTML)
 
Instructions: Read the webpage in its entirety to learn about methods of appraisal.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

4.4.2 Benefits of Appraisal   - Reading: Archer North: “The Benefits of Performance Appraisal” Link: Archer North: “The Benefits of Performance Appraisal” (HTML)
           
Instructions: Read the webpage in its entirety to learn about the benefits of appraising performance.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

4.4.3 Reward Issues   - Reading: Archer North: “Reward Issues” Link: Archer North: “Reward Issues” (HTML)
 
Instructions: Read the entire webpage to learn about reward issues in performance appraising.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

4.4.4 Intrapersonal Skills   - Reading: Archer North: “Conflict and Confrontation” Link: Archer North: “Conflict and Confrontation” (HTML)
 
Instructions: Read the entire webpage. Conflict and confrontation are explained while detailing resolution techniques as well. 
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

4.5 The Methods of Job Appraisal   4.5.1 Employee Comparisons   - Reading: Reference for Business' Encyclopedia of Management: “Employee Evaluation and Performance Appraisals” Link: Reference for Business' Encyclopedia of Management: “Employee Evaluation and Performance Appraisals" (HTML)
 
Instructions: Read the entire article on the many methods of appraising jobs while understanding the most valid depending on the situation and job. This reading will cover subunits 4.5.1-4.5.8.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

4.5.2 Rank Ordered   Note: This topic is covered in the reading under subunit 4.5.1.

4.5.3 Paired Comparisons   Note: This topic is covered in the reading under subunit 4.5.1.

4.5.4 Forced Distributions   Note: This topic is covered in the reading under subunit 4.5.1.

4.5.5 Objective Measures: Quality of Work   Note: This topic is covered in the reading under subunit 4.5.1.

4.5.6 Safety   Note: This topic is covered in the reading under subunit 4.5.1.

4.5.7 Ratings: Checklists and Scales   Note: This topic is covered in the reading under subunit 4.5.1.

4.5.8 Comparing Workers and Expectations   Note: This topic is covered in the reading under subunit 4.5.1.

4.6 Evaluating Performance   4.6.1 Obtaining and Reviewing Data   - Reading: Society for Human Source Management: Elaine D. Pulako’s “Performance Management: A Roadmap for Developing, Implementing, and Evaluating Performance Management Systems” Link: Society for Human Source Management: Elaine D. Pulako’s “Performance Management: A Roadmap for Developing, Implementing, and Evaluating Performance Management Systems” (PDF)
 
Instructions: Read pages 9-20. Development, implementation, and the actual performance appraisal meeting are covered in this section.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

  • Assessment: Certified Human Resources Professional: “Sample Certification Quiz” Link: Certified Human Resources Professional: “Sample Certification Quiz” (HTML)
     
    Instructions: Take sample quiz to assess the material covered in Unit 4.
     
    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

4.6.2 Reading Incident Logs   Note: This topic is covered in the reading under subunit 4.6.1.

4.6.3 Completing the Rating Forms: Errors and the Halo Effect   Note: This topic is covered in the reading under subunit 4.6.1.

4.6.4 Response Biases   Note: This topic is covered in the reading under subunit 4.6.1.

4.6.5 Proximity Errors and Contrast Effects   Note: This topic is covered in the reading under subunit 4.6.1.

4.6.6 Low Reliability Across Raters   Note: This topic is covered in the reading under subunit 4.6.1.

4.6.7 Behavior Samples   Note: This topic is covered in the reading under subunit 4.6.1.

  • Activity: The Saylor Foundation’s “Unit 4 Practice Problem” Link: The Saylor Foundation’s “Unit 4 Practice Problem (PDF)

    Instructions: Click on the link above to download the practice problem sets for the course. Complete the problem for Unit 4.