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PRDV401: Introduction to Human Resources Management

Unit 8: Performance Consulting   Internal performance consulting within an HR Department has been around since the 1980’s.  Typically, a company will bring in someone from HR to create training as a solution to an issue within another department.  In this unit, you will identify how performance consulting uses systematic and systemic methods to assess, interpret, and provide solutions to workplace issues.  Issues can be people related or systems and processes related.  It is important to note that a training class will not always be the answer to work place issues.

Unit 8 Time Advisory
This unit should take you 3.25 hours to complete.

☐    Subunit 8.1: 2.25 hours

☐    Subunit 8.2: 1 hour

Unit8 Learning Outcomes
Upon successful completion of this unit, the student will be able to:

  • Define performance consultant.
  • Explain the role of a performance consultant.
  • Differential between an internal and external performance consultant.
  • List and describe the systematic methods of the Consultant’s Model.
  • Describe four intervention methods of a performance consultant.

8.1 Performance/HR Consulting   - Reading: The Open University’s “Choosing a Human Resources Consultant” Link: The Open University’s “Choosing a Human Resources Consultant” (HTML)
 
Instructions: Please click on the link above, and read the introduction.  Then, continue on to read all seven sections of this lesson.  Click on the “next” link at the bottom of the text to continue on to each section.  This text will provide you with characteristics of a good consultant along with pertinent information on models and methodologies used.  Measuring results is also addressed in this reading.  This reading covers the topics outlined in sub-subunits 8.1.1 through 8.1.4.
 
This reading should take you approximately 1 hour and 30 minutes to complete.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

8.1.1 Performance/HR Consulting Defined   Note: This topic is covered by the reading assigned below subunit 8.1.  In particular, Section 1 covers the definition and how performance consultants are used in HR and throughout the organization.

  • Assessment: About.com’s Career Planning: “Management Consultant Quiz” Link: About.com’s Career Planning: “Management Consultant Quiz” (HTML)

    Instructions: Please click on the link above, and complete the quiz to determine whether being a management consultant is a good career choice for you.   Please answer the questions honestly.  After you have completed the quiz, click on “Your Result” for some feedback on whether this is an appropriate career choice.
     
    This resource should take approximately 15 minutes to complete.

    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

8.1.2 Internal vs. External Consulting   Note: This topic is covered by the reading assigned below subunit 8.1.  Section 2 focuses on the comparing and contrasting internal and external consulting.

8.1.3 Four Stages of Consultant’s Model   Note: This topic is covered by the reading assigned below subunit 8.1.  Section 5 will provide specifics on the consultant model and how is it used in the organization to provide feedback to management while measuring the success of the team.

  • Activity: The Saylor Foundation's "Unit 8 Activity" Link: The Saylor Foundation's "Unit 8 Activity" (PDF)

    Instructions: Please click on the link above, and follow the instructions provided to complete the activity for Unit 8.  After you have completed the activity, check your answer against the Saylor Foundation's "Solutions to Activities for Units 1-10." (PDF)
     
    This resource should take approximately 30 minutes to complete.

    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

8.1.4 Measuring Successful Results   Note: This topic is covered by the reading assigned below subunit 8.1.  Section 7 discusses how a consultant will measure and provide results to management to justify the implementation of change.

8.2 HR as an Internal Consultant   8.2.1 Developing HR as an Internal Consultant   - Reading: Leadership Variations: Amy Bladden’s “Internal Consulting: A Critical Success Factor in the New World of HR/OD” Link: Leadership Variations: Amy Bladden’s “Internal Consulting:  A Critical Success Factor in the New World of HR/OD” (PDF)
 
Instructions: Please click on the link above, and scroll down to the Consulting Skills section of the gray box on the right side of the website.  Click the link to the article to download the PDF, and read entire article (8 pages).  Pay special attention to the area on Steps in the Action Research Process.  This reading covers the topics outlined in sub-subunits 8.2.1 and 8.2.2.
 
Reading and taking notes should take you approximately 1 hour to complete.
 
Terms of Use: Please respect the copyright and terms of use displayed on the webpage above. 

8.2.2 Action Research   Note: This topic is covered by the reading assigned below sub-subunit 8.2.1.  In particular, focus on pages 2-4 of the text as well as Figure 1 and 3. 

8.2.3 Roles and Competencies of the Consultant   Note: This topic is covered by the reading assigned below sub-subunit 8.2.1.  In particular, focus on the text on pages 5-8.