Unit 8: Goals, Objectives and Performance Management
One of a manager’s tasks is to let employees know how well they are
doing their jobs and meeting their company’s goals. This performance
appraisal fills several needs, from informing employees of their
performance to providing human resources with information for future
goals and training needs.
A well-designed appraisal process should consist of more than simply a two-hour meeting between the supervisor and the employee at the end of the year. It can take place year-round, enhancing your staff’s productivity and development continuously. There are several tools for performance management; when you are done with this unit, you should be able to determine which of these tools most suit your needs.
Unit 8 Time Advisory
Time Advisory: This unit should take you approximately 2.5 hours.
☐ Subunit 8.1: 1.5 hours
☐ Subunit 8.2: 1 hour
Unit8 Learning Outcomes
Upon successful completion of this unit, you will be able to: - define the terms goals and objectives; - identify characteristics of appropriate goals and objectives; - identify and describe the application of performance management tools; - describe goal setting and feedback in the context of performance management; and - detect and control team performance problems.
8.1 What Are Goals and Objectives?
- Reading: Principles of Management: “Chapter 6: Goals and
Link: Principles of
(PDF): “Chapter 6: Goals and Objectives”
Instructions: Read Chapter 6, “Goals and Objectives,” on pages 233-276. Note the discussion of the various measurement approaches discussed in Section 2, “From Management by Objectives to Balanced Scorecard,” on pages 239-245. This section explains the theory behind management by objectives, an approach introduced in the 1950s. Management practice has since evolved to the balanced scorecard approach, to which you should pay special attention.
Pages 248-253 are noteworthy as they can help you set appropriate goals and troubleshoot problematic goals and objectives already in place.
Pages 254-261 discuss performance reviews and give advice on your own performance review.
Reading this chapter and taking notes should take approximately 1 hour and 30 minutes.
8.2 Your Personal Balanced Scorecard
- Activity: Principles of Management: “Chapter 6: Exercises”
Link: Principles of
(PDF): “Chapter 6: Exercises”
Instructions: Perform the exercises on page 275 at the end of Chapter 6 to check your understanding of the balanced scorecard approach. Chapter 6, Section 6, “Your Personal Balanced Scorecard,” on pages 269-275 of Principles of Management provided instruction on how to set your personal mission, vision, and strategy; personal goals; and key roles. It also taught you how to apply SMART criteria to your own situation and suggested activities that will prepare you for your management role.
Answering these questions should take approximately 1 hour.
Optional: Creating Your Personal Balanced Scorecard Instructions: Apply the suggested activities in these pages to a particular goal (or set of goals) that you may have had in mind for a while. Track your activities toward fulfilling this goal by keeping a journal. Do this over a number of weeks so that you have the chance to observe how you are fulfilling the goal(s), obstacles that you encountered, and how you handled them. Pages 269-275 discuss how to create your own balanced scorecard to help you achieve your goals and objectives, both professionally and personally.
Completing this activity should take at least 2 hours.
Assessment: The Saylor Foundation’s “Unit 8 Assessment” Link: The Saylor Foundation’s “Unit 8 Assessment” (HTML)
Instructions: Complete this assessment to assess your understanding of the topics covered in this unit. The correct answers will be displayed when you click the “Submit” button.