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COMM311: Intercultural Communication

Unit 5: Intercultural Communication Competence in the Workplace   Innovation has always played an important role in business.  In todays cultural climate, new ideas are springing from many different areas of the world, and it is becoming increasingly important that we are able to communicate with those who provide insights from a different cultural perspective.  This unit looks specifically at the importance of intercultural communication competence in the workplace and how it functions in leadership, diversity, and inclusion.  The unit also will address the critical element of leadership differences according to cultural norms.

Unit 5 Time Advisory
This unit will take you approximately 30.25 hours to complete.

☐    Subunit 5.1: 8 hours

☐    Subunit 5.2: 2.5 hours

☐    Subunit 5.3: 10 hours

☐    Subunit 5.4: 4.75 hours

☐    Subunit 5.5: 5 hours

Unit5 Learning Outcomes
Upon successful completion of this unit, the student will be able to: - Identify how intercultural communication failures can affect business communication. - Compare and contrast diversity and inclusion in the workplace.

5.1 Intercultural Communication Competence in the Workplace   - Reading: Business Communication for Success: “Chapter 18: Intercultural and International Business Communication” Link: Business Communication for Success: “Chapter 18: Intercultural and International Business Communication” (PDF)

 Instructions: Please click on the link above and read chapter 18. 
In this chapter, the author discusses the basic concepts in
intercultural communication and then moves on to business
considerations.  Some of the initial material will be a review.  As
you move through the chapter, work to apply what you know to the
business principles that are addressed in the second half of the
chapter.  

 Reading this chapter should take approximately 4 hours.  

 Terms of Use: The text was adapted by The Saylor Foundation under a
[CreativeCommons-Attribution-NonCommercial-ShareAlike 3.0
License](http://creativecommons.org/licenses/by-nc-sa/3.0/) without
attribution as requested by the work's original creator or licensee.
  • Reading: Brazilian Administration Review: Dr. Maria Tereza Leme Fleury’s “Organizational Culture and the Renewal of Competencies” Link: Brazilian Administration Review: Dr. Maria Tereza Leme Fleury’s “Organizational Culture and the Renewal of Competencies” (HTML or PDF)

    Instructions: Please click on the link above and read this article.  This article addresses studies in Brazil which tackle the concept of organizational culture and intercultural beliefs.  You may also download the PDF version by selecting “PDF  in English” on the webpage.

    Reading this article should take approximately 2 hours.

    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

  • Reading: University of Kansas: The Community Toolbox: Tim Brownlee and Kien Lee’s “Building Culturally Competent Organizations” Link: University of Kansas: The Community Toolbox: Tim Brownlee and Kien Lee’s “Building Culturally Competent Organizations” (HTML)

    Instructions: Please click on the link above and read this article for an overview of what makes an organization “culturally competent” and how this may be achieved.

    Reading this article should take approximately 2 hours.

    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

5.2 Importance of Intercultural Communication in Business   - Reading: Community of Knowledge: Ines Kaps’ “Barriers in Intercultural Knowledge Sharing” Link: Community of Knowledge: Ines Kaps’ “Barriers in Intercultural Knowledge Sharing” (HTML)

 Instructions: Please click on the link above and read this article,
which provides explanations and examples of how the concepts of
intercultural communication competence play out in the business
setting.  

 Reading this article should take approximately 1 hour.  

 Terms of Use: Please respect the copyright and terms of use
displayed on the webpage above.
  • Web Media: YouTube: Berlitz Cultural Consulting: Matthew Hill’s “Cross Cultural Interactions – New Europe” Link: YouTube: Berlitz Cultural Consulting: Matthew Hill’s “Cross Cultural Interactions – New Europe” (YouTube)

    Instructions: Please click on the link above and watch this entire webinar, featuring Matthew Hill of the cultural consulting group Berlitz.  Matthew Hill takes a very unique and current look at intercultural communication as he addresses the “new” cultural practices and norms in Europe.  This webinar will bring you up-to-date on how to communicate in Europe.  Try to answer the questions posed by Hill in the webinar as these questions will help you assess your current level of understanding on European culture.

    Watching this video and pausing to take notes should take approximately 1 hour and 30 minutes.

    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

5.3 Leadership Differences According to Culture   - Reading: Leading with Cultural Intelligence: “Chapter 1: Culturally Intelligent Leadership Matters” Link: Leading with Cultural Intelligence: “Chapter 1:  Culturally Intelligent Leadership Matters” (PDF)

 Instructions: Please click on the link above, and read chapter 1. 
The author is the founder and president of Leadership Paradigms,
Inc., which was founded to provide consulting and training services
in areas of intercultural communication and leadership.  This
chapter offers a very comprehensive insight into how culture
interacts with leadership.  This reading addresses culture in terms
of values, beliefs, institutions, nationalities, and so forth.  In
the latter stages of the chapter, the author provides practical and
useful comparisons between regions and their behavioral/leadership
style differences.  

 Reading this chapter should take approximately 1 hour.  

 Terms of Use: The text was adapted by The Saylor Foundation under a
[CreativeCommons-Attribution-NonCommercial-ShareAlike 3.0
License](http://creativecommons.org/licenses/by-nc-sa/3.0/) without
attribution as requested by the work's original creator or licensee.
  • Reading: Leading with Cultural Intelligence: “Chapter 7: Cultural Intelligence in Action” Link: Leading with Cultural Intelligence: “Chapter 7: Cultural Intelligence in Action” (PDF)

    Instructions:  Please click on the link above and read chapter 7.  This chapter has several case studies of cultural intelligence that will require extra thought and attention.

    Reading this chapter and reflecting on the case studies will take approximately 7 hours.

    Terms of Use: The text was adapted by The Saylor Foundation under a CreativeCommons-Attribution-NonCommercial-ShareAlike 3.0 License without attribution as requested by the work's original creator or licensee.

  • Reading: University of Kansas: The Community Toolbox: Kien Lee’s “Understanding Culture, Social Organization, and Leadership to Enhance Engagement” Link: University of Kansas: The Community Toolbox: Kien Lee’s “Understanding Culture, Social Organization, and Leadership to Enhance Engagement” (HTML)

    Instructions:  Please click on the link above and read this article about understanding culture, social organization, and leadership in order to improve on communication.

    Reading this article should take approximately 2 hours.

    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

5.4 Inclusion versus Diversity   - Lecture: Vimeo: StrategyDriven: Karen Juliano’s “What Is Diversity and Inclusion?” Link: Vimeo: StrategyDriven: Karen Juliano’s “What Is Diversity and Inclusion?” (MP4)

 Instructions: Please click on the link above and watch this video,
which explains the differences between diversity and inclusion and
how they function in the organization and workplace.  

 Watching this video and pausing to take notes should take
approximately 1 hour and 15 minutes.  

 Terms of Use: Please respect the copyright and terms of use
displayed on the webpage above.
  • Reading: Virginia Tech Digital Library and Archives: The Journal of Technology Studies: Dr. Robin Williams’ “Some Essentials of Diversity in the Workplace” Link: Virginia Tech Digital Library and Archives: The Journal of Technology Studies: Dr. Robin Williams’ “Some Essentials of Diversity in the Workplace” (HTML)

    Instructions: Please click on the link above and read this article to learn about the benefits of diversity in the workplace.

    Reading this article should take approximately 30 minutes.

    Terms of Use: Please respect the copyright and terms of use displayed on the webpage above.

  • Reading: The Business Ethics Workshop: “Chapter 10: The Tense Office: Discrimination, Victimization, and Affirmative Action” Link: The Business Ethics Workshop: “Chapter 10: The Tense Office: Discrimination, Victimization, and Affirmative Action” (HTML)

    Instructions:  Please click on the link above and read chapter 10 to learn about issues of discrimination in the workplace.  Try to attempt the questions in each section of the chapter.

    Reading this chapter and answering the questions should take approximately 3 hours.

    Terms of Use: The text was adapted by The Saylor Foundation under a CreativeCommons-Attribution-NonCommercial-ShareAlike 3.0 License without attribution as requested by the work's original creator or licensee.

5.5 Unit 5 Discussion     - Activity: The Saylor Foundation’s “COMM311 Course Discussion Board” Link: The Saylor Foundation’s “COMM311 Course Discussion Board”

 Instructions: After reviewing the unit materials, please post and
respond to the following topics on the course discussion board. 
Feel free to start your own related posts and respond to other
students’ posts.  

 1. What would be your greatest challenge in accepting a job in
another culture?  
 2. Would you be interested in accepting a job in another culture? 
Why, or why not?  
 3. What are your thoughts on the ideas/opinions expressed in
subunit 5.4, regarding diversity and inclusion?  
 4. Which case study in the Cultural Intelligence in Action reading
was the most difficult to address?  What made it so challenging?  

 You should dedicate approximately 5 hours to posting and responding
on the discussion board.